overview features specifics terms & prices Home	Annual Support Contracts: Summary Terms/Prices This page is your guide to Record Sales Systems' current terms and prices (as of July 1, 2002) for annual contracts for software support and product upgrades. Our prices and terms are subject to change without notice.  Please click on Summary Terms for information about the services included in Record Retail Systems Annual Support Contracts. The table below summarizes prices for Annual Support Contracts for our Record Sales System products. Customers who license the software from RRS LTD are entitled to a free Annual Support Contract for the lifetime of the product (this assumes the licence fee is paid when due). RRS Product Name Customers who license RSS Customers who  purchase RSS Record Sales System Gold (Web Enabled) Free £200 Record Sales System Silver (Non-Web Enabled) Free £200 Record Sales System Web-shop (No EPoS) Free £200 The table below summarizes prices for call out charges and telephone/email support and consulting advice for our Record Sales System Software. The prices for those with an Annual Support Contract is discounted by at least 75%.   Customers  who license RSS Customers who purchase RSS Charges W/Annual Support W/Annual   Support  No Annual Support Software upgrades £250 £350 £500 Miscellaneous problem call out fee £250 £350 £400 Telephone & email support Yes Yes Yes         Extras       Existing Database Migration to RSS from £300 £400 from £600 Web Enabled Shopping Cart* £500 £750 £750 Integrating RSS with existing website on set up Free £100 £250 * Not all web solutions will require the purchase of our Shopping Cart code. If you already have a shopping cart enabled site, RSS will be most likely be able to integrate with your current system - saving you at least £500! Summary Terms An Annual Support Contract begins on the date it is purchased and lasts for 12 months. It includes: A limited warranty for the functionality and performance of the software product  Free software upgrades for the product released during the contract term (excluding callout charges) Technical support by phone and email during normal business hours Assistance with setting up web site Users who purchase software product licenses without an Annual Support Contract receive support and upgrades as follows: No warranty as to the functionality and performance of the product Any software updates for the product released in the next 90 days (but no upgrades to future versions of the product, and no trade-ins for more powerful products. Call out charge as ‘Without Annual Support’ applies) Technical support by phone and email during normal business hours, subject to availability (users with annual support contracts are given priority) A support contract may be purchased at any time if you have purchased the Record Sales System without one. Please click on Annual Support Contracts - Specifics for descriptions of these services.  Our standard Annual Support Contract is the governing document specifying what is and is not included in each of these services.